Support and sales for software teams, without the Zendesk-to-CRM sync job
In most SaaS stacks, the person filing the ticket and the account up for renewal are two rows in two systems joined by a nightly sync that lies. In Oneop they are one record: the chat thread, the ticket, the SLA clock, the CSAT response, the deal and the sequence email all point at the same contact in the same database.
Sign-up opens when the app launches. We will email you once — no marketing list.
Built for teams where "is this customer okay" needs a real answer
One database, not five synced apps
A ticket's requester resolves to the CRM contact by email match, a task attaches to a ticket and a deal through the same engine, and reporting reads all of it from one place.
SLA clocks that actually run
Breach deadlines computed in business minutes against your working days, window, timezone and holidays — a five-minute sweep escalates breaches idempotently.
CSAT, NPS and CES from real responses
Hashed single-use survey tokens, atomically claimed against replay, feeding detractor recovery cases with a root-cause taxonomy — not a guessed satisfaction score.
Deflect, then hand off like you mean it
A chatbot built from ~55 executable block types answers from your knowledge base and opens a ticket or contact natively. When the flow reaches a handoff block, the visitor routes to a human with queue position, and the agent inherits the complete transcript.
- What's your refund policy?
- Refunds are handled case by case within 14 days of purchase. Want me to check your order?
- Yes — order 48291
- That order is outside the 14-day window. I'm looping in a person who can make the call — one moment.
- Handed off to Amara · Support
Specific, checkable facts — not a testimonial
No customer names or deflection-rate figures to show you yet — here are mechanisms you can check yourself.
A ticket's requester resolves to the CRM contact by tenant-scoped email match — no nightly sync job.
SLA breach deadlines compute in business minutes against your own working days, hours and holidays.
Tenant SAML 2.0 SSO with real signature, issuer and expiry validation, plus SCIM 2.0 provisioning.
The modules a SaaS support and sales team use
SLA rules are Pro-plan and above — dashboards and AI narration are Business
One flat price per workspace, seats included, and support and CRM tooling are on the same plan ladder as everything else.
Extra seats beyond the included count are $5 a seat a month. Full pricing and the plan comparison →
| Plan | Monthly | Seats included |
|---|---|---|
| Free | $0 | 2 |
| Starter | $19 | 3 |
| Pro | $59 | 10 |
| Business | $129 | 25 |
Questions people ask first
How are SLA deadlines actually computed?
In business minutes, from the newest active rule matching the ticket's priority, against a calendar you edit: working days, a daily window, a timezone offset and a holiday list. Default is Mon–Fri 09:00–17:00 UTC. First public reply stamps first-response time; resolution stamps time-to-resolution; a five-minute sweep escalates breaches idempotently. The clock does not pause while awaiting customer reply — stated here deliberately.
Can the chatbot escalate to a human mid-conversation?
Yes. A handoff block routes the visitor to the Unified Inbox with queue position and an explicit "no agent available" path, and can gate on business hours. The agent inherits the full transcript because both sides of the conversation are persisted through one choke point.
Is the CSAT number computed from real responses?
Yes — CSAT, NPS and CES are computed from stored survey responses, each submitted against a hashed single-use token that is atomically claimed against replay. One current limit: the emailed survey link's public landing page is not yet routed, so the completion loop is not end-to-end in the shipped app today. It is on the roadmap and this page will change when it ships.
Does Oneop support SSO for our team?
Yes — tenant-facing SAML 2.0 single sign-on with genuine signature, issuer and expiry validation, plus SCIM 2.0 user provisioning and de-provisioning from your identity provider. Google and Microsoft OAuth sign-in are also built in. (This is sign-on for your team into Oneop — not a feature you resell to your own users.)
What reporting exists out of the box?
68 prebuilt reports across 33 datasets in 11 module packs — support, live chat, chatbot, CRM, sales and more — plus a custom report builder with calculated columns and CSV, XLSX or PDF export. Dashboards are Pro-plan and above; scheduled delivery and AI report narration are Business-plan.
Which parts of this page do I have to turn on?
Three: the AI fallback for dead-ended chatbot flows, SLA-breach-triggered automation, and outreach sequences. Everything else in the support workflows — tickets, live chat, chatbot, automation, CSAT — is on from day one. Off means routes 404 and schedulers do not run.
Get started
One record from first chat to renewal.
Open a free workspace, install the widget with one script tag, and put a real SLA clock on your next ticket. No credit card, 2 seats.
Sign-up opens when the app launches. We will email you once — no marketing list.