Support

Something need a human?

Support is by email. Oneop does not publish a response time — there is no SLA instrument behind one — so the fastest thing you can do is send a complete first message.

Email support@oneop.ioOpen your workspace

Worth including

  • The email you log in with
  • The URL of the screen it happened on
  • What you expected, and what happened instead

Goes somewhere else

One system instead of a stack

Most teams run a chat tool, a helpdesk, a CRM, an invoicing app and a spreadsheet that pretends to be inventory — five databases that disagree about the same customer. Oneop is one database. The chat conversation, the ticket, the deal, the invoice and the stock movement are the same record, behind the same tenant boundary, so there is no sync job between them and nothing to reconcile.

Sign-up opens when the app launches. We will email you once — no marketing list.

Why "one system" is a mechanism, not a slogan

The claim is checkable

A support ticket's requester resolves to the same CRM contact the deal references. A task attaches to a deal, a ticket, an invoice or nine other record types through one engine. Voiding an invoice reverses its ledger entry and releases the stock that invoice had reserved, in the same action. None of that is an integration — it is one schema, 329 tables, 275 of them tenant-scoped.

On top of that record sit two customer channels — a website chat widget and email, exactly two — and AI that acts inside published limits: guardrails that cannot be turned off, metered credits, and agent runs with hard ceilings and a full reasoning trace.

How these pages are written

Every workflow on them is one you can run

Each solution page walks a real sequence through the product — the screens, the records it writes, and the module it belongs to — and says plainly which modules switch on when you ask for them. Open a free workspace and you can follow the same path yourself, in the same order.

See also: Why Oneop · Product ·Pricing · Compare

Get started

Pick your shape. Check the claims.

Every workflow on these pages traces to code, and the free plan is the whole product with caps. Open a workspace and walk the workflow yourself.

Sign-up opens when the app launches. We will email you once — no marketing list.