Jump to

PricingAll modulesAI agentsCompare alternativesIntegrationsGet support

Support

Something need a human?

Support is by email. Oneop does not publish a response time — there is no SLA instrument behind one — so the fastest thing you can do is send a complete first message.

Email support@oneop.ioOpen your workspace

Worth including

  • The email you log in with
  • The URL of the screen it happened on
  • What you expected, and what happened instead

Goes somewhere else

More ways to get help →

SendGrid integration — transactional email and inbound parse

Oneop sends transactional email through SendGrid and accepts SendGrid Inbound Parse, turning inbound support mail into tickets with two-way replies.

SendGrid websiteLast updated

SendGrid is one of two transactional email providers Oneop supports (the other is Postmark). It carries the platform’s operational mail and, optionally, your inbound support mail.

What it does

Outbound transactional email. Notifications, invitations, survey links and other operational mail deliver through SendGrid.

Inbound email-to-ticket. Point SendGrid Inbound Parse at your Oneop deployment and inbound support mail becomes tickets. The ingest pipeline is the careful part: every message is deduplicated through a ledger keyed on workspace plus RFC822 Message-ID — shared across all three inbound pipelines (IMAP, Postmark, SendGrid), so the same email arriving twice by different routes still creates one ticket. Threading uses In-Reply-To/References headers with a [#TKT-nnn] subject backstop. Replies are two-way: an agent’s public reply emails back to the customer and their answer lands on the same ticket. Internal notes are never emailed.

What flows, in which direction

  • Outbound: transactional email.
  • Inbound: parsed email delivered to the email-to-ticket pipeline.
  • Inbound webhook authentication is token-verified.

Setup

Outbound requires a SendGrid API key configured on the deployment. Inbound requires the email-to-ticket module enabled and an Inbound Parse route pointed at the platform.

What it does not do

  • SendGrid is a delivery channel, not a marketing suite connection — no SendGrid marketing campaigns, lists or template sync.
  • Delivery is only as configured: without a SendGrid key, Oneop does not claim guaranteed delivery through it.

Email-to-ticket is off until you ask for it — while it is off, the mailbox APIs return 404 and the poller does not run. See Help desk.

← All integrations

Start on the free plan and see the real thing

No credit card. Free plan, 2 seats.

Join the waitlistBook a demo

Sign-up opens when the app launches. We will email you once — no marketing list.